SimPole Warranty Information
Thank you for your interest in products from SimPole, Inc.
What does the limited warranty cover?
The limited warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period SimPole, Inc will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
How long does the warranty coverage last?
Warranty coverage is good for Limited Life Time from the date of purchase with few exceptions as follows:
- SimPole Clamps bodies carry a life time warranty from time of purchase.
- SimPole Carbon Fiber Poles carry a Limited Life Time year warranty in normal usage from the time of purchase.
What does this limited warranty NOT cover?
Damage caused by customer negligence.
- Dropping the pole off a building, Running it over with Truck!
- Not maintaining the rubber caps which we will provide for free if they get lost or drop off a pole.
- Drop the clamps on the clement to cause them they break.
What do you have to do?
Limited Life Time Warranty
(Overview and Terms of Limited Lifetime Warranty)
1: All parts are Limited lifetime warranted to be free from defects in material and workmanship when utilized for normal use by the original purchaser only.
2: One (1) year parts and labor on accessories and housing.
Accessories are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only. This does not include replacement of items due to wear.
For this warranty to apply the original purchaser must email firstname.lastname@example.org the date and place of purchase along with a copy of the original purchase receipt.
Should any defect covered by the terms of this lifetime limited warranty be discovered, our team will repair or replace any defective part provided the unit is returned by the original purchaser on file with the warranty form information.
The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at the discretion of SimPole Inc. This warranty is void if damage is resulting from accident, misuse, improper operation, unauthorized repair or alteration, tampering, commercial or other than home use, or damages accruing in transit. This warranty does not cover any shipping fees to or from our facility.
This warranty is extended to the original purchaser only and excludes all other legal and/or conventional warranties. The customer is responsible for all shipping fees to and from our facility. Carefully pack returning items for repair to avoid damage in transit. Be sure to include in the box all your contact information including name, phone number, email address and shipping address along with a prepaid return ship tag from UPS or FedEx. Contact at 928-352-8592 or email email@example.com for making arrangements to return items for repair or service. SimPole Inc is not responsible for any shipping cost to or from our Facility.
Shipping Damage or Missing Parts
In the unlikely event that your item arrives damaged or is missing parts please email us the details at firstname.lastname@example.org. Contact our customer service department within 7 business days of the delivery date to report any damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item. PLEASE do not refuse any shipments as this limits our options in getting you a perfect item. Requests for replacement parts will be processed as quickly as possible but expect them to take 1 to 3 weeks to be received. Please email email@example.com with your needs.
We want you to be 100% satisfied with your SimPole Inc order. If you’re unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. (Note: If your item was damaged or defective, see our Damage section above). We are proud to offer the best return policy online. Please note: certain items are not returnable and will be clearly stated on the listing.
Returned merchandise must be sent to us prepaid and insured at the address listed below.
Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please insure your item with the carrier and send the tracking number to firstname.lastname@example.org once it ships. We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse.
All items must be returned to:
3298 N. Glassfield Hill Rd., Suite 104
Prescott Valley AZ 86314
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns.
We want you to be 100% satisfied with your SimPole Inc order. We take care to manufacture window washing equipment you can trust! Customer satisfaction is our #1 priority. We are committed to providing you with the best service and building life-long relationships by exceeding your expectations.
Contact SimPole Today!
We offer online ordering 24 / 7 / 365 for our products. We proudly serve the following areas: California, Texas, Colorado, Pennsylvania, New York, Florida, Georgia, Tennessee, Arizona & Washington.