SimPole Warranty Information
Thank you for your interest in products from SimPole, Inc.
What does the limited warranty cover?
The limited warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period SimPole, Inc will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
How long does the warranty coverage last?
Warranty coverage is good for Limited Life Time from the date of purchase with few exceptions as follows.
SimPole Clamps bodies carry a life time warranty from time of purchase.
SimPole Carbon Fiber Poles carry a Limited Life Time year warranty in normal usage from the time of purchase.
What does this limited warranty NOT cover?
- Damage caused by customer negligence. 1. Dropping the pole off a building, Running it over with Truck! 2.Not maintaining the rubber caps which we will provide for free if they get lost or drop off a pole. 3 Drop the clamps on the clement to cause them they break.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. firstname.lastname@example.org or 928-237-4189
Limited Life Time Warranty
(Overview and Terms of Limited Lifetime Warranty)
1: All parts are Limited lifetime warranted to be free from defects in material and workmanship when utilized for normal use by the original purchaser only.
2: One (1) year parts and labor on accessories and housing.
Accessories are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only. This does not include replacement of items due to wear.
For this warranty to apply the original purchaser must email email@example.com the date and place of purchase along with a copy of the original purchase receipt.
Should any defect covered by the terms of this lifetime limited warranty be discovered, our team will repair or replace any defective part provided the unit is returned by the original purchaser on file with the warranty form information.
The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at the discretion of SimPole Inc. This warranty is void if damage is resulting from accident, misuse, improper operation, unauthorized repair or alteration, tampering, commercial or other than home use, or damages accruing in transit. This warranty does not cover any shipping fees to or from our facility.
This warranty is extended to the original purchaser only and excludes all other legal and/or conventional warranties. The customer is responsible for all shipping fees to and from our facility. Carefully pack returning items for repair to avoid damage in transit. Be sure to include in the box all your contact information including name, phone number, email address and shipping address along with a prepaid return ship tag from UPS or FedEx. Contact at 9280237-4189 or email firstname.lastname@example.org for making arrangements to return items for repair or service. SimPole Inc is not responsible for any shipping cost to or from our Facility
Shipping Damage or Missing Parts
In the unlikely event that your item arrives damaged or is missing parts please email us the details at email@example.com. Contact our customer service department within 7 business days of the delivery date to report any damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item. PLEASE do not refuse any shipments as this limits our options in getting you a perfect item. Requests for replacement parts will be processed as quickly as possible but expect them to take 1 to 3 weeks to be received. Please email firstname.lastname@example.org with your needs.
We want you to be 100% satisfied with your SimPole Inc order. If you’re unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. (Note: If your item was damaged or defective, see our Damage section above). We are proud to offer the best return policy online. Please note: certain items are not returnable and will be clearly stated on the listing.
Returned merchandise must be sent to us prepaid and insured at the address listed below.
Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please insure your item with the carrier and send the tracking number to email@example.com once it ships. We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse.
All items must be returned to:
3298 N Glassfield Hill Rd Suite 104
Prescott Valley AZ 86314
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns.
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We reserve the right to provide personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our Web site, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
When you make a purchase at maxxusindustries.com, our in-house Customer Service department may need to contact you via phone or e-mail to address questions specific to your order even if you opted not to receive communications from us.
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A FEW WORDS ABOUT SIMPOLE WINDOW WASHING EQUIPMENT
SimPole window washing equipment is the brainchild of Philip Alexander who has been a window cleaner since 1970.
When water fed pole cleaning was first introduced to the industry, Philip quickly recognized that it was going to change how many people worked and recognized the many advantages on offer – but he also saw many places where improvements could be made, and so Simpole window washing equipment was born.
Early water fed poles were very heavy, very flexible, had very long sections – and in some cases were simply not suitable for the job.
Philip got to work and SimPole was born. The unique design has an inner layer of hid-modulus carbon fiber which gives a remarkably lightweight, strong and stiff pole. The outer layer provides wear resistance and strength.
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